信任在人际交互过程中起着重要作用,而人与人工智能系统的信任机制是否与人际信任有区别?研究表明,人工智能系统本身的性能(如可靠性、误警率和故障率等)和属性(如外观,身体接触)以及人所处的不同文化背景,均会影响人–机信任的建立。幸运的是,这些影响人机信任的因素,如性能和属性可以由人设计而提升。 Trust plays an important role in the process of interpersonal interaction. Is there any difference between the trust mechanism of human and AI system and interpersonal trust? Research shows that the performance of the AI system itself (such as reliability, false alarm rate and failure rate, etc.) and attributes (such as appearance, physical contact) and the different cultural backgrounds of human beings all affect the establishment of human-machine trust. Fortunately, these factors that affect human-machine trust, such as performance and attributes, can be promoted by human design.
曹云霞. 从人际信任的角度探究人机信任的影响因素 Exploring the Influencing Factors of Human-Robot Trust from the Perspective of Interpersonal Trust[J]. 社会科学前沿, 2018, 07(04): 556-561. https://doi.org/10.12677/ASS.2018.74086
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